One Size Does Not Fit All: Approaches To Communication And Culture At Doist And Help Scout

Nick Francis co-founded Help Scout in 2011, a customer service tool used by more than 10,000 businesses. Help Scout’s team of about 90 people is all remote, with people working from 70 cities globally.

Nick’s mission in life is to build things that stand the test of time: products people love, a place people want to work for, and a business with a far-reaching impact.

Nick lives in Boulder, CO with his wife Anastasia and dog Elvis. They love going on long walks and traveling whenever possible.

Amir is the CEO and founder of the remote-first company Doist. Born in Bosnia, he grew up in Denmark, and now lives in the beautiful city of Barcelona.

One of the critical highlights of Doist is the growth and expansion without the backing of any VC investment. The company currently employs around 100 talented people residing in 34 different countries, thereby promoting diversity and inclusivity on a global scale.

Doist has created Todoist and Twist. Todoist is one of the world's most popular task and project management apps. And Twist is an async messaging app that makes collaboration easy from anywhere.

Liam Martin is the co-founder and CMO of Time Doctor and Staff.com — one of the most popular time tracking and productivity software platforms in use by top brands today. He is also a co-organizer of the Running Remote Conference.

He consults on outsourcing and process design and is passionate about how to gain insights into the inner workings of how people work.

He is an avid proponent of remote work and has been published in Forbes, Inc, Mashable, TechCrunch, Fast Company, Wired, The Wall Street Journal, The Next Web, The Huffington Post, Venturebeat, and many other publications specifically targeting the expansion of remote work.

The mission statement that feeds all the products and services that Liam is involved with stems from empowering workers to work wherever they want, whenever they want.

Liam has an undergraduate and graduate degree in Sociology from McGill University. He lives in Canada but travels 3-6 months out of the year due to his ability to work wherever and whenever he likes. He chooses a new place to travel a few times a year but usually spends time in Austin, Las Vegas, and Ubud each year and loves to encourage others to work remotely on his travels.