Nick Francis co-founded Help Scout in 2011, a customer service tool used by more than 10,000 businesses. Help Scout’s team of about 90 people is all remote, with people working from 70 cities globally.

Nick’s mission in life is to build things that stand the test of time: products people love, a place people want to work for, and a business with a far-reaching impact.

Nick lives in Boulder, CO with his wife Anastasia and dog Elvis. They love going on long walks and traveling whenever possible.