Karen Mangia is an internationally-recognized thought leader whose TEDx appearance, keynotes, blogs and books reach hundreds of thousands of business leaders each year. She is the author of Working from Home: Making the New Normal Work for You (Wiley), Listen Up! How to Tune in to Customers and Turn Down the Noise (Wiley) and also Success With Less (Marie Street Press). A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global and ZDNet.
As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She serves on the company’s Work from Home Taskforce, where she is helping the company’s 50,000+ worldwide employees to better adapt to a work-from-home environment. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce.
Prior to Salesforce, she spearheaded Customer Satisfaction and Experience at Cisco Systems.